Cagayan State University (CSU) and Isabela State University (ISU) top as performing Local Resource Institutes (LRI) during the training for the implementation of the 2017 Citizen Satisfaction Index System (CSIS). The awarding ceremony was conducted on June 29, 2017 at Ridgewood Hotel, Baguio City during the North Luzon Training of LRIs. CSU garnered an average of 85% while ISU got 84% in terms of performance in the trial field coverage and data processing and analysis.


The CSIS is a component of the social accountability initiative of the Department of the Interior and Local Government, the Local Governance Watch. It is designed to generate citizen’s feedback on the reach and quality of basic government services on health, education, social welfare, governance and response, public works and infrastructure, environmental management and economic and investment promotion. It aims to provide information handle for citizens and civil society to allow an informed engagement in the workings of their respective local governments.

The CSIS will collect data primarily through the conduct of survey administered face-to-face in selected cities and municipalities. For this year, CSIS will be conducted in 30 municipalities nationwide. In region 02, the municipalities of Lal-lo, Cagayan and Echague, Isabela which will be handled by CSU and ISU respectively.

LRIs are tapped to assist DILG Regional Office and the Bureau of Local Government Supervision in CSIS project implementation. The project needs the expertise of these institutions in communicating with various local communities. Each LRI shall mobilize its team composed of a project manager, two (2) field supervisors, data processor and field interviewers. Respondents will be chosen in random sampling to ensure that every segment of the population will be represented in the study. LRIs are commissioned to gather, process and analyze data to generate the Citizen Satisfaction (CS) Report.

Covered LGUs have already shared that the CS report guides local planners and decision makers in prioritizing local programs, projects and activities.

Photo: @DILG Central Luzon